Privacy Policy

Last updated: January 2025

At Xpress Skins, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our vehicle wrap services.

Information We Collect

We collect information that you provide directly to us, including:

  • Name, email address, phone number, and mailing address
  • Vehicle information (make, model, year, VIN) for wrap estimates and services
  • Payment information (processed securely through our payment providers)
  • Design preferences and custom wrap specifications
  • Photos of your vehicle for estimate and documentation purposes
  • Communications with our staff, including emails and support requests

We also automatically collect certain information when you visit our website, including:

  • Browser type, operating system, and device information
  • IP address and general location data
  • Pages visited, time spent on pages, and navigation patterns
  • Referral source and exit pages

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our vehicle wrap services
  • Process your wrap estimates, quotes, and service requests
  • Communicate with you about your projects, appointments, and service updates
  • Send promotional materials and special offers (with your consent)
  • Process payments and prevent fraudulent transactions
  • Respond to your inquiries and provide customer support
  • Analyze website usage to improve user experience
  • Comply with legal obligations and enforce our terms of service

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve site performance and functionality
  • Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may limit some features of our website.

Sharing with Third Parties

We may share your information with trusted third parties who assist us in operating our business, including:

  • Payment processors for secure transaction handling
  • Cloud storage providers for data backup and management
  • Email service providers for communication purposes
  • Analytics services to understand website usage patterns
  • Marketing platforms for promotional campaigns (with your consent)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We require all third-party service providers to maintain the confidentiality and security of your information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure socket layer (SSL) encryption for data transmission
  • Regular security audits and vulnerability assessments
  • Restricted access to personal information on a need-to-know basis
  • Employee training on data protection and privacy practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of any data breach.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-out: Unsubscribe from marketing communications at any time
  • Data Portability: Request transfer of your data to another service provider
  • Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us at info@xpressskins.com or call (346) 317-7987.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

  • The nature and sensitivity of the information
  • Legal and regulatory requirements
  • Our legitimate business interests
  • Your relationship with our business

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new "Last updated" date
  • Sending an email notification to registered users (for significant changes)
  • Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Xpress Skins

1804 West Sam Houston Pkwy North
Houston, TX 77043

Phone: (346) 317-7987

Email: info@xpressskins.com

Legal Compliance

This Privacy Policy is designed to comply with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and other relevant state and federal regulations. We are committed to transparency and protecting your privacy rights under these laws.

If you are a California resident, you have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information (which we do not engage in).